What is your shipping policy?
All orders are shipped via USPS First Class Mail and standard shipping rates apply. Once we receive your order, we process it within 1 - 3 days, following which USPS ships within 5 - 7 business days. International orders are shipped via USPS and the estimated shipping time is from 2 to 3 weeks.
What is your return/exchange policy?
Items received within 15 days following purchase are eligible for exchange or refund. All returned items must have the original tags intact and attached. Customers are responsible for all shipping costs related to exchanges and refunds. You will need to provide the following information regarding exchanges and refunds.
- Email address used to make purchase.
- Product name, e.g. Gondar Statement Necklace
- Price paid for item
- Reason for return
When can I expect my refund?
Once a returned item is received by us, we process your refund. However, allow 5 to 10 business days for the refund to post to your account and note that some banking institutions may not post the credit to your account until the next billing cycle. Items purchased using PayPal cannot be refunded beyond 30 days following purchase. This policy is stipulated and enforced by PayPal.
How do I care for my jewelry?
To keep your jewelry looking new and beautiful, do not expose it to water or cleaners, as this may cause the piece to tarnish or the protective coating to dull. The jewelry should be kept away from extreme hear and humidity, as well as away from sweat, perfume and other potentially corrosive substances.